The Heart and Soul of Excellence

  • by Tom Peters
  • Narrated by Tom Peters
  • 1 hrs and 1 mins
  • Unabridged Audiobook

Publisher's Summary

The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.

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Customer Reviews

Most Helpful

Distillation of ideas from In Search of Excellence

Would you recommend this audiobook to a friend? If so, why?

Yes, good summary of core ideas from In Search of Excellence. Managers should keep their eyes open and focus on the details (thousands and thousands of details) in order to engender a never ending question for total quality.


What other book might you compare The Heart and Soul of Excellence to, and why?

Jim Collins' many books (e.g. Built to Last, From Good to Great...) would be in a similar vein.


What does Tom Peters bring to the story that you wouldn’t experience if you had only read the book?

Tom conveys his passion for and deep belief in his message, namely that the search for excellence / quality is never ending, that it starts with the smallest step, that it requires intense focus on the small details and that it can start in any organisation...today!!!


Was this a book you wanted to listen to all in one sitting?

Yes, as it is a distillation of In Search of Excellence the book is only one hour long.


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- John-Paul Lane

Book Details

  • Release Date: 28-09-2006
  • Publisher: Random House Audio