The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.More
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Distillation of ideas from In Search of Excellence
Yes, good summary of core ideas from In Search of Excellence. Managers should keep their eyes open and focus on the details (thousands and thousands of details) in order to engender a never ending question for total quality.
Jim Collins' many books (e.g. Built to Last, From Good to Great...) would be in a similar vein.
Tom conveys his passion for and deep belief in his message, namely that the search for excellence / quality is never ending, that it starts with the smallest step, that it requires intense focus on the small details and that it can start in any organisation...today!!!
Yes, as it is a distillation of In Search of Excellence the book is only one hour long.
- John-Paul Lane