Delivering Happiness

  • by Tony Hsieh
  • Narrated by Tony Hsieh
  • 8 hrs and 17 mins
  • Unabridged Audiobook

Publisher's Summary

In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.
He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.
Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.
Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

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Customer Reviews

Most Helpful

Dull and over simple

I had high hope for this book after reading the other reviews but I have to say having just read the Steve Jobs autobiography this is woeful in comparison. The book is padded out with detail that neither has relevence or any entertainment value.

eg. I made a cup of tea for Dave, I took a cup and put boiling water in it and then I added a tea bag. Dave waited a while for the liquid to cool and raised it to his lips. He then started drinking the liquid.

Yes Tony we understand how a cup of tea is made.

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- Craig Beck

Dull, dull, dull!

Would you try another book written by Tony Hsieh or narrated by Tony Hsieh?

Nope!


What was most disappointing about Tony Hsieh’s story?

Repetitive


How did the narrator detract from the book?

It sounded like he was reading straight from the book.


What reaction did this book spark in you? Anger, sadness, disappointment?

Unhappiness!


Any additional comments?

The book was very repetitive. Didn't contain any insights. It was generally annoying to listen to.

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- david

Book Details

  • Release Date: 27-05-2010
  • Publisher: Hachette Audio