In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology but rather a mind-set that he describes as a constant pursuit to try to improve performance and maximize profitability. Miller argues that the business environment as well as customer expectations are changing, and the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and the ability to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for "nuggets of gold" that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence.
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