Crucial Confrontations

  • by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
  • Narrated by Barrett Whitener
  • 4 hrs and 28 mins
  • Unabridged Audiobook

Publisher's Summary

Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:


An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
Your boss just committed you to a deadline you know you can't meet, and not-so-subtly hinted he doesn't want to hear complaints about it.
Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

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Customer Reviews

Most Helpful

Promises more than it delivers

The introduction to the book sounds great. Yes the authors have completed the research, collated their findings but then they don't seem to deliver so clearly. I'm left with some wonderful examples of times when people didn't do the crucial confrontations they should have done but no real inspiration as to how I can improve my confrontational skills. Maybe I just didn't listen hard enough.
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- Shabra Dowson

good ideas and concepts but very overpadded

What could have made this a 4 or 5-star listening experience for you?

cutting out the over selling and waffle
A reader with an interesting voice


How would you have changed the story to make it more enjoyable?

Not oversold at the intro as it left me feeling sceptical of what are some solid ideas
something abridged would be much more appropriate


How could the performance have been better?

Somebody with a greater range and enthusiasm in thier voice.
Discriptions of box models could hae been done much better; it just left me confused


What character would you cut from Crucial Confrontations?

Not applicable


Any additional comments?

This is not really a book for audio

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- Mrs

Book Details

  • Release Date: 07-03-2006
  • Publisher: McGraw-Hill Education