Crucial Conversations

  • by Kerry Patterson
  • Narrated by Joseph Grenny
  • 6 hrs and 27 mins
  • Unabridged Audiobook

Publisher's Summary

The New York Times best seller that changed the way millions communicate is now available in audio.
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

New firsthand accounts of how these skills changed readers' lives
New case studies showing how business leaders successfully applied these methods to achieve results
New links to videos teaching what to do and what to avoid during crucial conversations
New research findings offering fresh insights for applying the skills taught in the book
Crucial Conversations is filled with practical advice you can start using today:

Prepare for high-stakes conversations
Make it safe to talk about almost anything
Transform unpleasant emotions into powerful dialogue
Be persuasive, not abrasive
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.


What the Critics Say

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)


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Customer Reviews

Most Helpful

Reviewing long after listen because it has worked!

I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!

At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.

At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).

I will go back and listen to this book again, in the hope I will glean still more.

If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.
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Too Long Warming Up!

There are some very useful tips in this book, but they took too long explaining everything in too much detail. They nearly lost me at the beginning when it seemed to take forever just explaining what a crucial conversation is and why it is important. I stuck with the audiobook, but at times it was a little painful.

I think the book is valuable, but the audio version does not allow you to skip pages in the way you might with a book, if they explaining the obvious.

I think someone should have had a crucial (difficult) conversation with the author about about editing.

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- Bernice

Book Details

  • Release Date: 17-10-2012
  • Publisher: McGraw-Hill Education