• Customer-Driven Service

  • By: Tony Alessandra
  • Length: 48 mins
  • Speech
  • Release date: 16-12-99
  • Language: English
  • Publisher: Alesandra & Associates
  • 4 out of 5 stars 4.0 (1 rating)

Summary

If customer-driven service isn't already one of your organization's goals, it should be. In this program, Tony Alessandra, an expert on building business relationships, outlines some sure-fire strategies for consistently "wowing" your customers. You'll learn how to identify and exceed their expectations, build long-term relationships, and create what Alessandra calls "moments of magic."
(P) and ©1992 Alessandra & Associates
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