Dealing with Difficult People

  • by Roy Lilley
  • Narrated by Daniel Philpott
  • 3 hrs and 46 mins
  • Unabridged Audiobook

Publisher's Summary

Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.


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Customer Reviews

Most Helpful

Great advices

Great advices for different kind of situations. I would definitely recommend, easy to follow and clear explanations.
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- Maria Latronico

Book Details

  • Release Date: 21-01-2010
  • Publisher: Audible Studios