Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.
Difficult Conversations walks you through:



Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.
Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2016 Harvard Business School Publishing Corporation (P)2016 Audible, Inc.
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5 out of 5 stars
By Evonne on 09-01-17

Excellent

grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results

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