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The book challenges the readers thought process by proving a series of hypothetical scenarios with prospective outcomes.
The book inspired my firm to develop a language and problem resolution process that is clearly defined with all hands on deck.
We are also developing a KIG language. I would highly recommend this book.
CEO Kennedy Investment Group
1 of 1 people found this review helpful
Excellent content and well narrated.
This book offers an in-depth dive into customer service, it also offers very concrete examples for you or for employees enact immediately after reading the book.
3 of 4 people found this review helpful