Marketing and product development best practices for a fragmented economy. The rules for marketing and product development have changed forever. You no longer control where and how consumers receive marketing messages. The consumer is in charge, with ever-growing choices and a shrinking decision window. Therefore, it is crucial to understand what drives customer behavior to design products, marketing, and experiences that will succeed.
Laddering explains how to better understand your customers' core values. Learn to ask the right questions from your customers, use it to analyze your data, and unlock the true potential of your product or service. Use Laddering techniques to map your customer's DNA and understand why consumers buy from you. Helps you look at your customers in a new way and as a result maximize your profits and reduce your support costs. Provides a framework for evaluating what marketing messages, campaigns and experiences are appropriate.
Author Eric V. Holtzclaw is CEO and founder of User Insight, a user experience research firm and Laddering Works, a marketing strategy and consulting firm. His weekly radio show, The 'Better You' Project, shines a spotlight on entrepreneurs' business journeys, his column Lean Forward appears weekly on and he is regularly contributor to You must understand what is truly important in order to build relationships with consumers and to market for success in the new many-to-many economy. Laddering offers the tools and knowledge you need to thrive.
©2013 Eric V. Holtzclaw (P)2013 Audible Inc.
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Customer Reviews

Most Helpful
3 out of 5 stars
By DSC on 22-08-15

Good aBook but needs better delivery

Where does Laddering rank among all the audiobooks you’ve listened to so far?

Lower quadrant of my marketing based books

If you’ve listened to books by Eric V. Holtzclaw before, how does this one compare?

This is the first

What did you like about the performance? What did you dislike?

The performance is what killed the book for me, Eric Holtzclaw voice is low and monotoned. It's difficult to pin point key information that he's reading because there's no differentials in his voice. At one point he says, "this is what should have learned from the past chapters", and I'm thinking to myself, "I haven't absorbed anything, every word sounds the same".

Any additional comments?

To Eric Holtzclaw, while your book has good information I would suggest having someone else read the material.

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