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This book has great tips and strategies to help you manage not just difficult people but people in general. midway through the book I was able to implement some of the strategies into my working life with great success.
This book was supposed to be how to deal with multiple different types of difficult personalities. In actuality, it was an instruction book on how to run projects, mostly within the software industry. While there was some, albeit very minimal, input as to how to manage toxic employees, the majority of this book covered project management and leadership qualities that had little to do with difficult personalities.
1 of 1 people found this review helpful
I thought it was an okay book. Had some insights that were new to leadership. Felt like it was aimed way more at corporate America and not as much small business owner leadership.