Managing the Unexpected

  • by Karl E. Weick, Kathleen M. Sutcliffe
  • Narrated by Judy Mahby
  • 7 hrs and 26 mins
  • Unabridged Audiobook

Publisher's Summary

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations.
Thoroughly revised and updated, the second edition of the groundbreaking audiobook Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.


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Customer Reviews

Most Helpful

Excellent read for those interested resilience

The principles and practices of Nuclear Air craft carriers provided a very valuable insight into best practices. A culture of safety is highlighted really well through good leadership and chronic unease.
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- Laurie Robinosn

Book Details

  • Release Date: 13-08-2012
  • Publisher: Audible Studios