Summary

The real story of what it takes to risk it all and go for broke.
Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three 30-something friends looking to break free from corporate doldrums, Zendesk Inc. is now one of the hottest enterprise software companies, still rapidly growing with customers in 150 countries. But its success was anything but predestined.
With revealing stories both funny and frank, Mikkel shares how he and his friends bravely left secure jobs to start something on their own, how he almost went broke several times, how they picked up themselves and their families to travel across the world to California and the unknown, and how the three friends were miraculously still together for Zendesk's IPO and (still growing) success. Much like Zendesk's mission itself - to remove friction, barriers, and mystery in order to make customer service easier and more approachable - Startupland removes some of the myths about startups and startup founders. Mikkel's advice, hard won through experience, often bucks conventional wisdom and entrepreneurial tropes. He shares why failure (whether fast or slow) is awful, why a seemingly boring product or idea can be the most exciting, and why giving back to the community is as important as the bottom line.
From how to hire right (look for people who are not offended by swearing) to which personas generate the highest response rates, Mikkel answers the most pressing questions from the perspective of someone still in the trenches and willing to share the hard truth, warts and all.
©2015 Zendesk, Inc. (P)2015 Audible Inc.
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Customer Reviews

Most Helpful
5 out of 5 stars
By Robin Waite on 09-06-15

Excellent, well narrated. Quite inspiring.

One of the few startup books which doesn't boast about how much money they made, it is well written, honest and well narrated.

Thoroughly recommend listening/reading this book.

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1 of 1 people found this review helpful

5 out of 5 stars
By Mr K. on 22-04-18

Fabulous insight

I thoroughly enjoyed this book - a great insight into starting a business and the mistakes you will make along the way and how to avoid them!

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Customer Reviews

Most Helpful
5 out of 5 stars
By Rene on 04-04-17

amazing

totally worth it! it's an amazing book and very inspirational!
helps you get a clear insight!

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1 of 1 people found this review helpful

5 out of 5 stars
By Jon on 29-04-16

Engaging and Entertaining

Good story that is well written and we'll read. I hope it is the catalyst that gets tech companies to have difficult conversations and be more inclusive. Made me think and act differently in the work place.

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1 of 1 people found this review helpful

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