Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.
This article was first published in the July 2010 issue of Harvard Business Review.
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©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.
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Customer Reviews

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4 out of 5 stars
By Ron on 31-10-15

Good, informative information.

Was okay to listen to but not simple enough to remember immediately. was packed full of good information though.

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