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This book has good stories and is full of quality and useful information for the right audience. I would expect any seasoned CIO to have the experience to back most of what is in this playbook. I found the playbook to be mostly remedial tips on governance, organization buildings, management, and so on. What this book does provide is a good high-level overview of the functions necessary to run IT. I could envision it as a training tool for aspiring CIO's or the up and coming managers of IT units to better understand the cross functional working of their division.
A note of interest is a section on portfolio management. Useful for IT portfolio managers such as an architecture team but also applicable to PMO leaders delivering a potfolio of technology projects. Whether that PMO be a part of IT or not.
If a CIO comes into office using this as a guide for their division plan, without the appropriate experience to deploy the recommendations, I suspect that CIO will have plenty of learning ahead in a best case scenario. This book can be useful but I found it to be remedial. The thought came to mind that it may be aimed at the CIO with deep experience and a proven track record in another business function but new to IT. I think it may be best used as a training tool as younger leaders develop their experience rather than targeting the CIO.
2 of 2 people found this review helpful
I enjoyed the content of this book. As an IT professional with aspirations of becoming an administrator, I am able to apply a good bit of the material to current situations even though it's an older book. My only issue with the book was it gave me problems when I put it on 1.25x speed. Hadn't had that problem with any other book.
I recommend this to any IT chiefs or department heads. Even an accomplished leader can draw from the ideas presented.