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Would you recommend this audiobook to a friend? If so, why?
Yes - Great service/experience tips for about any industry.
What was one of the most memorable moments of The Experience Economy, Updated Edition?
The analogy everyone always being "on stage" and representing their business.
What three words best describe Alan Sklar’s voice?
Pretty darn alright.
Was this a book you wanted to listen to all in one sitting?
Any additional comments?
If a customer service / experience vet, there will be good reminders. If new to the concept of creating experiences, this is a Great read.
85% aged case studies. Better experience as printed book where you can just skip to the relevant 15%