Meet Britain's worst innkeeper. Single mother and extremely undomestic goddess Lottie has five days to become the ultimate B&B hostess to save her beloved Aunt Kate’s livelihood. When Aunt Kate ends up in the hospital, Lottie and her seven-year-old daughter are called to rural Wales to stand in at the B&B. Without the faintest idea how to run a hotel (she can barely run her own life), Lottie must impress the picky hotel reviewer and his dysfunctional family who are coming to stay over Christmas. Without the rating only he can bestow, Aunt Kate will lose her livelihood. But will Danny, the local taxi driver she hires to help her, really be Santa’s little helper, or is he the Grinch who stole Christmas?
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