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It's not bad! It's awful. I can't believe I spent a credit on this. It's a short, weak, and obvious lecture.
If this audiobook was intended for second grade students, I would say, "Great job!" But my guess is that the audiobook was intended for adults.
Not only was the program filled with common sense, but the author talks to you as if you had a lobotomy.
The author should practice what he preaches. He talks A LOT about pleasing the customer. If you want to please the customer Brad, I would suggest making the presentation a tad longer than 46 minutes - unless you want to charge 1/4 credit. A 46 minute program should be the most exciting program out there, not the first chapter to communication for Dummies. I would also suggest telling us something exciting and new; something original, something unique!!
Here is an example of what is to be expected in this presentation:
He says that if you want to communicate to the customer that you have their undivided attention, you should use "words" like, "I agree," "Yes," and "I understand."
Thank you Sir! I will definitely use this information. Now we're living in recession, so can I get my credit back?
8 of 9 people found this review helpful