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Dealing with People You Can't Stand cover art

Dealing with People You Can't Stand

By: Dr. Rick Brinkman, Dr. Rick Kirschner
Narrated by: Dr. Rick Brinkman, Dr. Rick Kirschner
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Summary

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn:

  • How to identify 10 bothersome behaviors, and deal successfully with each of them
  • How difficult people think, what they fear, and why they act the way they do.
  • How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
  • How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
  • How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!

    • Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
    ©2002 Dr. Rick Brinkman and Dr. Rick Kirschner (P)2010 Macmillan Audio

    What listeners say about Dealing with People You Can't Stand

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    Brilliant book with lots of practical application

    This book was exactly what I hoped it would be. Runs through each difficult person stereotype and gives you step by step instructions on how to deal with them. Will now feel so much prepared when dealing with 'challenging' people at work.

    Only criticism is that things may not be as black and whit as the book makes it seem but this is a book I will still recommend to anyone and everyone.

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    Disagree at the start on the few info given

    Disagree at the start on the few info given, but then it got better and more specific information has given

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