How to identify 10 bothersome behaviors, and deal successfully with each of them
How difficult people think, what they fear, and why they act the way they do.
How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
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Customer ReviewsMost Helpful
By Amazon Customer on 12-12-11
Helpful though wished for more "tools"
Would you try another book from Rick Brinkman and Rick Kirschner and/or Rick Brinkman and Rick Kirschner ?
I would read another book by these guys....I only wish that there had been more emphasis on tools for coping with difficult people!
5 of 5 people found this review helpful
By Dr on 27-01-12
Help for the Dilbert World
This is nothing short of an excellent road map to get you through the day intact in the intricate world of business culture. I use what I learned in this series all day long in the hurricane of a bustling hospital culture, though it would be applicable in the context of any group setting. Learn how to identify those snipers and tanks, neutralize them, and then move forward with love.
4 of 4 people found this review helpful