Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.
These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.
Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.
You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.
When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2011 The Teaching Company, LLC (P)2011 The Great Courses
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Regular price: £32.79

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Customer Reviews

Most Helpful
5 out of 5 stars
By SW on 26-09-15

This is the best audio book on comms and self development.

It is a long audio book, but stick with it. It is THE best communications and self development boom I have listened to. Very very enlightening.
Well done Professor Dalton Kehoe

And THANK YOU

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5 of 5 people found this review helpful

5 out of 5 stars
By Kemi on 01-11-15

buy it!! I loved it!

I almost couldn't pause to do other things. It is essential listening. immediately useful and applicable. I was laughing in some parts cause it broke down how I thought and respond in all types of communication.
I started applying it immediately and changing how I communicate. I also understand why when I think I'm being crystal clear, the other person does not seem to understand me.
I would recommend the book unreservedly. The narrator was great and easy to follow. loved it!!

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4 of 4 people found this review helpful

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Customer Reviews

Most Helpful
3 out of 5 stars
By James Garritano on 25-08-13

Interesting Lectures with a Misleading Description

The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.

The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.

There is nothing on communicating with strangers or in the workplace.

That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.

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178 of 180 people found this review helpful

3 out of 5 stars
By Jake on 25-02-14

Points Not Effectively Communicated

There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

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52 of 55 people found this review helpful

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