Effective Communication Skills : The Great Courses: Professional

  • by The Great Courses
  • Narrated by Professor Dalton Kehoe
  • Series: The Great Courses: Professional
  • 11 hrs and 56 mins
  • Lecture

Publisher's Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.
These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.
Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.
You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.
When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

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Customer Reviews

Most Helpful

Some good points very well presented

Where does Effective Communication Skills rank among all the audiobooks you’ve listened to so far?

In the search to improve myself as a coach and teacher it rates well in the educational section of my library.


Was this a book you wanted to listen to all in one sitting?

It wasn't a book you can listen to in one sitting, but you'll want to go back over the material several times.


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- Steve

buy it!! I loved it!

I almost couldn't pause to do other things. It is essential listening. immediately useful and applicable. I was laughing in some parts cause it broke down how I thought and respond in all types of communication.
I started applying it immediately and changing how I communicate. I also understand why when I think I'm being crystal clear, the other person does not seem to understand me.
I would recommend the book unreservedly. The narrator was great and easy to follow. loved it!!
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- Kemi

Book Details

  • Release Date: 08-07-2013
  • Publisher: The Great Courses