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Very enlightening book, a must read for high achievers with many goals!!! There are online tests you can take to see your current EI and that score can be increased unlike IQ. The most successful people have high EI not IQ and those with higher IQ tend to be less happy in life.
Emotional intelligence is defined in this book, but I did not feel that it gave me insights into how to enhance my EQ The title indicates that it will guide me. Miss Manners has it all over this book.