Look and see what's included in this book! Here is a list of the chapter titles:
Chapter 1: Why Dealing with Stress Is Important for Dealing with Difficult People
Chapter 2: How to Deal with the Nagging, Annoying Person While Staying Polite
Chapter 3: How to Handle the Pushy, Dominant, Bullying Personality by Being Assertive
Chapter 4: How to Deal with a Victim or Blaming Personality by Teaching Responsibility
Chapter 5: How to Deal with a Difficult Boss and Still Keep Your Job
Chapter 6: How to Deal with a Difficult Customer and Provide Great Customer Service
Chapter 7: How to Deal with a Difficult Family Member
Chapter 8: How to Use the Secret of Body Language to Diffuse Stressful Encounters
Chapter 9: Identifying and Managing Your Difficult Personality Traits in Conflict
Chapter 10: Knowing When to Cut Off a Difficult Relationship
Make positive changes in your life as you learn the steps to deal with difficult people.
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Customer ReviewsMost Helpful
By Melissa Waldberg on 10-01-18
The material is logical. Some of it is common sense, but includes some good tips on reading behaviors and turning the tables when someone is being difficult. Overall it’s worth the 38 minutes.
By Matt Dallas on 26-11-15
short but sweet
good general reminders and advice. easy to listen to. might have been written by someone in a difficult work environment.