Talking to Crazy

  • by Mark Goulston MD
  • Narrated by L. J. Ganser
  • 7 hrs and 8 mins
  • Unabridged Audiobook

Publisher's Summary

Audie Award Finalist, Business/Personal Development, 2016
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?
In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all - the downright irrational. As a psychiatrist, Goulston has seen his share of crazy, and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean in to the crazy - to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.
Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:


Why people act the way they do
How instinctive responses can exacerbate the situation and what to do instead
When to confront a problem and when to walk away
How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll
And much more

You can't reason with unreasonable people - but you can reach them. This powerful and practical book shows you how.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

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What the Critics Say

"A persuasive performance by L. J. Ganser illuminates both the droll and the danger of dealing with 'crazy' people.... The resonance of Ganser's voice is engaging, and his portrayals of the numerous personalities discussed are the highlight of his performance." (AudioFile)

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Customer Reviews

Most Helpful

Sound advice we all need to hear

This book contains some of the most common-sense, interpersonal advice, I've ever heard and is a useful tool for my therapist kit bag
Read full review

- MRS J.

Book Details

  • Release Date: 21-10-2015
  • Publisher: Audible Studios