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A really good 'read'. The "tools" are explained in a very matter of fact manner with some straight forward examples to illustrate how each Tool might be used.
Loved it! Looking forward to Parts Two and Three! MB
3 of 3 people found this review helpful
interesting, but rarher abstract, unspecific. hard to implement. many classifications, very little concrete steps. the authors concentrate on systems analysis rather than on behavioral change. 1
1 of 1 people found this review helpful