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The author seems a tad biased in his assumption that the listener is the one being served, not the service employee, but once you get past that the info is good: one of the best bits was how being active and trying to change things for the better often does work, because the majority never will bother.
You (and two likeminded friends/pseudonyms) can change the world once you formulate your complaint right!
2 of 2 people found this review helpful
great stories and useful ideas and tools to complain effectively, the deadpan delivery of it all was a little monotonous