• Leading the Unleadable

  • How to Manage Mavericks, Cynics, Divas, and Other Difficult People
  • By: Alan Willett
  • Narrated by: Tom Parks
  • Length: 5 hrs and 51 mins
  • Unabridged Audiobook
  • Release date: 29-11-16
  • Language: English
  • Publisher: Brilliance Audio
  • 4 out of 5 stars 4.2 (11 ratings)

Summary

The control-freak, the narcissist, the slacker, the cynic...
Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it.
Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually "want" to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to:



Master the necessary mindset
Explain the problem calmly in a short feedback session
Get a commitment to change, and follow up
Coach others to replicate the process
Develop the situational awareness required to spot trouble even earlier in the future

Every manager has "problem people". What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2017 Alan Willett. (P)2016 Brilliance Audio, all rights reserved.
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Regular price: £13.19

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Customer Reviews

Most Helpful
5 out of 5 stars
By Brizzle on 13-02-18

Great development tool

This book has great tips and strategies to help you manage not just difficult people but people in general. midway through the book I was able to implement some of the strategies into my working life with great success.

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3 out of 5 stars
By Amazon Customer on 19-01-17

Nothing new

Struggle to finish. Nothing new and no real insights into how to deal with the problems that the book suggests.

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1 of 2 people found this review helpful

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Customer Reviews

Most Helpful
1 out of 5 stars
By Amazon Customer on 25-05-18

Almost nothing to do with difficult people

This book was supposed to be how to deal with multiple different types of difficult personalities. In actuality, it was an instruction book on how to run projects, mostly within the software industry. While there was some, albeit very minimal, input as to how to manage toxic employees, the majority of this book covered project management and leadership qualities that had little to do with difficult personalities.

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1 of 1 people found this review helpful

5 out of 5 stars
By Amazon Customer on 14-07-18

Good book

I liked it. Seamed a little bit entry level leadership training, but still helpful. Worth a read for sure.

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