More Is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- Narrated by: Caroline McLaughlin
- Length: 5 hrs and 12 mins
- Unabridged Audiobook
- Release date: 30-05-17
- Language: English
- Publisher: Bibliomotion, Inc.
More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant, and thrive in the ever-changing business landscape.
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Customer ReviewsMost Helpful
By jc on 30-08-17
Buy the Book Instead
If this book wasn’t for you, who do you think might enjoy it more?
The book i fine, it's the narration that kills it. I'm amazed I managed to stick it out.
What was most disappointing about Blake Morgan’s story?
The content is good but other books lay out similar concepts with summary points at the end of each chapter and I find this hugely helpful when listening and learning from audiobooks. I would definitely read more of Blake Morgan's work
Who might you have cast as narrator instead of Caroline McLaughlin?
Anyone! Honestly it was dire, you couldn't pay me to listen to this again. It's a shame as the book content is decent and I've looked up some of the models/concepts proposed and they have much to offer.
Any additional comments?
Decent book content, just avoid the droney robotic narration at all costs.