All major social advances have started with a complaint. Emmeline Pankhurst, Martin Luther King, and Nelson Mandela each brought about changes by beginning with a complaint that the status quo was wrong and needed to change. Complaint has driven society forward and has led to the abolition of injustice, but it is now associated primarily with moaning and frivolous litigation. It's time to reclaim complaint as a progressive, positive force again, and this book explores every kind of complaint that people make.More
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