ITIL for Beginners

  • by ClydeBank Technology
  • Narrated by Amy Barron Smolinski
  • 2 hrs and 15 mins
  • Unabridged Audiobook

Publisher's Summary

The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

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Customer Reviews

Most Helpful

boring. hard to stay focused on it.

I'm not sure if it's itil or this book but it's seriously boring and dull
Read full review

- Damian K.

Book Details

  • Release Date: 24-09-2015
  • Publisher: ClydeBank Media LLC