In Rethinking Reputation, public relations guru Fraser Seitel and John Doorley, founder of the Academy for Communication Excellence and Leadership at Johnson & Johnson, examine a fascinating new set of case studies - including the BP oil spill and the launch of CitySlips - to glean the PR dos and don’ts for the new media world, covering both standard reputation maintenance and crisis management. They also show start-up companies and entrenched organizations how to use the power of word-of-mouth to jump-start business like never before. This is a wake-up call from two industry legends - for public relations professionals as well as entrepreneurs, CEOs, and anyone else tasked with representing their organization to the world.
These new media lessons include:
Remember that research is cheaper, and more critical, than ever.
Don't let the perfect be the enemy of the good - launch your idea before someone else does.
Don't get so excited about social media that you forget about traditional media.
In a crisis, you are never offstage.
Never lie, never whine, and never try to predict the future!
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Customer ReviewsMost Helpful
By ken on 03-02-16
Amazingly Disappointing read,
Disappointed, I would imagine this an impartial book objectivity written with insightful information,however it's written within the limited bubble of usa politics It's also comes across as partisan , more of a propaganda book for Fox News than a book to provide insights in to reputation.