The Squeaky Wheel
- Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem
- Narrated by: Guy Winch Ph.D.
- Length: 7 hrs and 41 mins
- Unabridged Audiobook
- Release date: 10-01-11
- Language: English
- Publisher: Macmillan Audio
Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy.
Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.
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Customer ReviewsMost Helpful
By "bustermaster3000" on 16-05-17
Valuable information on effective complaining
The author seems a tad biased in his assumption that the listener is the one being served, not the service employee, but once you get past that the info is good: one of the best bits was how being active and trying to change things for the better often does work, because the majority never will bother.
You (and two likeminded friends/pseudonyms) can change the world once you formulate your complaint right!
2 of 2 people found this review helpful
By Tim Hausman on 21-11-17
worth the time<br />
great stories and useful ideas and tools to complain effectively, the deadpan delivery of it all was a little monotonous